Literature
The Top Writer Store Revisited: Clarifying the Logic Behind Non-Exclusivity
The Top Writer Store Revisited: Clarifying the Logic Behind Non-Exclusivity
On Quora, only Top Writers can enjoy the Top Writer badge and receive the Top Writer Welcome Package, such as a subscription to The New York Times, in recent years. However, the decision to make the Top Writer Store more inclusive has led to some confusion and controversy. In this article, we aim to clarify the logic behind why Quora has chosen to make the Top Writer Store non-exclusive and address the underlying concerns.
Why the Top Writer Store is Not Exclusive to Top Writers
One of the primary reasons for not making the Top Writer Store exclusive to Top Writers is the cost and effort required to implement additional controls. If Quora had restricted purchases to Top Writers only, it would have involved additional measures to verify the user's eligibility. These controls would not only be costly but also time-consuming. As Quora has stated, the potential savings from these measures were not deemed to be substantial enough to justify the extra costs.
The Financial Perspective
Adding such controls would have involved substantial financial outlay. Specifically, these measures would have involved trading profits for someone else to handle the fulfillment and inventory risks. Given the prices and volumes involved, Quora would not have generated enough revenue to cover the cost associated with these controls, much less to compensate staff like Jonathan and Tatiana for their time in handling such complaints. This is a key financial consideration that is often overlooked by those who have not delved into the mechanics of fulfillment contracts.
The Social Imprints Fulfillment Company
Quora chose the fulfillment company, Social Imprints, for a specific reason. Social Imprints is driven by a mission to support individuals who might otherwise struggle to enter the workforce. More than 80% of their workforce fits into one of the following categories:
Formerly incarcerated individuals released within 2 years Individuals recovering from substance abuse who have been sober 2 years Low-income individuals who’ve been on and off public assistance Individuals with less than a high school education Veterans discharged within 5 yearsWith such a mission-focused approach, Quora wanted to ensure that the store provides a platform to support these individuals. Therefore, the inclusion of these individuals in the store's customer base aligns with Quora's values of inclusivity and support.
Addressing Concerns
Myth #1: The Top Writer Store is a cash grab
Reality: The choice of fulfillment company, Social Imprints, is not driven by profit but by the desire to support underserved communities. The structure of fulfillment contracts means that any revenue generated from the store would go towards supporting the workforce at Social Imprints. In fact, Quora could not have covered the cost of handling complaints and fulfilling orders if these controls were in place. Thus, it is not a cash grab but a platform for genuine support and inclusion.
Myth #2: Foremost, people are buying shirts to ruin Quora for others
Reality: It is important to consider the broader context. Quora employees are not apathetic to user satisfaction. Many employees are deeply invested in their users, whom they often consider as friends. Changes to the Top Writer program, including the store, affect everyone. While it is reasonable to dislike changes, undermining the integrity of the entire community by accusing others of harmful intentions is counterproductive. People come and go, but the core values of support and inclusivity remain important.
Conclusion
Quora's decision to make the Top Writer Store non-exclusive to Top Writers is rooted in a careful consideration of costs, purpose, and values. The goal is not to exploit the system but to provide a platform that supports individuals facing unique challenges. It is crucial to understand the underlying logic behind such decisions and to engage in thoughtful discussions rather than unfounded accusations.
Do you agree with Quora's decision? Share your thoughts in the comments below.